Business Courses/
Lesson Transcript
Different companies have different ways to promote motivation and forge organizational behaviors in their employees. Learn more about organizational behavior, motivation and core values through the example of the Marriott Corporation.
Table of Contents
- Marriott's Core Values
- A Culture Of Happy Employees
- It's All in the Training
- It Takes a Marriott Village
- Lesson Summary
It's no secret that employees who are motivated tend to be more likely to reach their goals. Within a company, there are many factors that lead to having highly motivated employees. There's ability, for one. This happens when employees are given the right tools to perform their jobs. Things like having a support system and ample information are also important pieces.
How do we know this? Simple. There are people who actually study organizational behavior. This is nothing more than how people interact and work in their environments, and it is measured in terms of work attitudes, like commitment, satisfaction with one's work, and job performance. Truth be told, some companies work hard at learning what their employees need. Marriott Corporation is a great example, and it all starts with their core values.
To unlock this lesson you must be a Study.com Member.
Create your account
An error occurred trying to load this video.
Try refreshing the page, or contact customer support.
You must cCreate an account to continuewatching
Register to view this lesson
Are you a student or a teacher?
Create Your Account To Continue Watching
As a member, you'll also get unlimited access to over 88,000lessons in math, English, science, history, and more. Plus, get practice tests, quizzes, and personalized coaching to help yousucceed.
Get unlimited access to over 88,000 lessons.
Try it now
It only takes a few minutes to setup and you can cancel any time.
Already registered? Log in here foraccess
Resources created by teachers for teachers
Over 30,000 video lessons& teaching resources‐allin one place.
Video lessons
Quizzes & Worksheets
Classroom Integration
Lesson Plans
I would definitely recommend Study.com to my colleagues. It’s like a teacher waved a magic wand and did the work for me. I feel like it’s a lifeline.
Jennifer B.
Teacher
Try it now
Back
Coming up next:The Hawthorne Effect & Employee Productivity | Theory & Examples
You're on a roll. Keep up the good work!
Take QuizWatchNext Lesson
Replay
Just checking in. Are you still watching?
Yes! Keep playing.
Your next lesson will play in10 seconds
- Video
- Quiz
- Course
- Video Only
It's no wonder that Marriott Corporation has such low turnover. They treat their employees well! So much so that Fortune magazine reports that the average tenure for a general manager is upward of twenty-five years. Many employees have reported being on the job for over twenty years.
So, what does Marriott do differently? It begins with their core values. These are the deep-seated beliefs that the corporation holds sacred. Marriott Core Values are:
- We put people first
- We pursue excellence
- We embrace change
- We act with integrity
- We serve our world
Marriott Corporation believes in taking care of employees, that is for sure! They offer extensive training, rewards for performance, and plenty of opportunities for advancement. Their employees evidently love the way management treats them, and they refer to each other as family.
To unlock this lesson you must be a Study.com Member.
Create your account
The corporate offices offer many great perks, like dry cleaning services, a gym, daycare, and even flexible hours when possible. Flexible hours allow employees to balance their work and home life. A select number of employees worldwide who work on hotel properties are offered awards for outstanding performance, and Marriott holds an annual awards ceremony for these employees that make the grade. Some say it is like attending the Oscars.
You might be surprised to learn that each shift begins with a stand-up meeting. This gives employees of all levels an opportunity to share information, mingle, and even dance before they begin their workday. Yes, you read this right! At some Marriott hotels, employees kick up their heels before every shift.
To unlock this lesson you must be a Study.com Member.
Create your account
Marriott Corporation is big on training too. This goes back to the notion that happy employees provide better customer service and increase profits. And in the Marriott mindset, it starts with training. So much so that they firmly believe in a principle of hire friendly, train technically. To exemplify this, Marriott hires people primarily based on personality and attitude and then trains them to perform their jobs. On average, Marriott employees spend about 30 days in training before they ever begin in their position.
This is mostly so that a new employee becomes immersed in the culture of the company. During training, the employee will learn all aspects of his or her job along with the corporate culture. When the staffer is completely trained, there is opportunity for a high level of confidence, which reduces turnover. Fewer employees quitting means less money spent on training replacements.
Marriott also cross-trains employees. This means one employee may train to perform several jobs. So, you may find that the front desk agent is also trained to set up banquet tables, clean a guest room, or even perform kitchen tasks. What makes this a winning idea is that each employee has an opportunity to learn different aspects of the hotel. The company benefits too. Now they have employees who can pitch in when needed. This seems like a win-win for everyone.
To unlock this lesson you must be a Study.com Member.
Create your account
Another unique thing about Marriott Corporation is their willingness to help employees during bad times. The culture is such that when tragedy strikes a Marriott employee, there is a support system for employees and management that offers assistance with financial resources. This was truly demonstrated when Hurricane Katrina hit New Orleans. Marriott Corporation set up a fund that provided money to associates who were displaced because of the storm. Management keeps employees in the loop with updates on those employees and their families. There are no doubts that Marriott Corporation has a winning system for employee satisfaction that stems from a strong organizational culture.
To unlock this lesson you must be a Study.com Member.
Create your account
In this lesson, we learned that organizational behavior involves how people interact and work in their environments, and it is measured in terms of work attitudes like commitment, satisfaction with one's work, and job performance. Employees who feel important will be more motivated and tend to be more likely to reach their goals. We learned that Marriott Corporation is a great example of a motivating company, as they take good care of their employees. It begins with their core values, like taking care of people first, pursuing excellence, embracing change, and acting with integrity.
Marriott employees are immersed into the culture through training and management strategies that keep turnover very low. Management cares about employees as their family, and in turn, employees work harder to do a better job. Whether it is a pre-shift dance, assistance for a struggling team member, or an intensive training program, it is no wonder people love working for the company.
To unlock this lesson you must be a Study.com Member.
Create your account
Register to view this lesson
Are you a student or a teacher?
Unlock Your Education
See for yourself why 30 million people use Study.com
Become a Study.com member and start learning now.
Become a Member
Already a member? Log In
Resources created by teachers for teachers
Over 30,000 video lessons& teaching resources‐allin one place.
Video lessons
Quizzes & Worksheets
Classroom Integration
Lesson Plans
I would definitely recommend Study.com to my colleagues. It’s like a teacher waved a magic wand and did the work for me. I feel like it’s a lifeline.
Jennifer B.
Teacher
Try it now
Back
Recommended Lessons and Courses for You
- Related Lessons
- Related Courses