Business Case Study: Motivation & Organizational Behavior at Marriott - Lesson | Study.com (2024)

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InstructorKat Kadian-BaumeyerShow bio

Kat has a Master of Science in Organizational Leadership and Management and teaches Business courses.

Different companies have different ways to promote motivation and forge organizational behaviors in their employees. Learn more about organizational behavior, motivation and core values through the example of the Marriott Corporation.

Table of Contents

  • Marriott's Core Values
  • A Culture Of Happy Employees
  • It's All in the Training
  • It Takes a Marriott Village
  • Lesson Summary
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It's no secret that employees who are motivated tend to be more likely to reach their goals. Within a company, there are many factors that lead to having highly motivated employees. There's ability, for one. This happens when employees are given the right tools to perform their jobs. Things like having a support system and ample information are also important pieces.

How do we know this? Simple. There are people who actually study organizational behavior. This is nothing more than how people interact and work in their environments, and it is measured in terms of work attitudes, like commitment, satisfaction with one's work, and job performance. Truth be told, some companies work hard at learning what their employees need. Marriott Corporation is a great example, and it all starts with their core values.

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  • 0:00 Organizational…
  • 0:49 Marriott's Core Values
  • 1:42 A Culture of Happy Employees
  • 2:24 It's All in the Training
  • 3:40 It Takes a Marriott Village
  • 4:16 Lesson Summary

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It's no wonder that Marriott Corporation has such low turnover. They treat their employees well! So much so that Fortune magazine reports that the average tenure for a general manager is upward of twenty-five years. Many employees have reported being on the job for over twenty years.

So, what does Marriott do differently? It begins with their core values. These are the deep-seated beliefs that the corporation holds sacred. Marriott Core Values are:

  • We put people first
  • We pursue excellence
  • We embrace change
  • We act with integrity
  • We serve our world

Marriott Corporation believes in taking care of employees, that is for sure! They offer extensive training, rewards for performance, and plenty of opportunities for advancement. Their employees evidently love the way management treats them, and they refer to each other as family.

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The corporate offices offer many great perks, like dry cleaning services, a gym, daycare, and even flexible hours when possible. Flexible hours allow employees to balance their work and home life. A select number of employees worldwide who work on hotel properties are offered awards for outstanding performance, and Marriott holds an annual awards ceremony for these employees that make the grade. Some say it is like attending the Oscars.

You might be surprised to learn that each shift begins with a stand-up meeting. This gives employees of all levels an opportunity to share information, mingle, and even dance before they begin their workday. Yes, you read this right! At some Marriott hotels, employees kick up their heels before every shift.

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Marriott Corporation is big on training too. This goes back to the notion that happy employees provide better customer service and increase profits. And in the Marriott mindset, it starts with training. So much so that they firmly believe in a principle of hire friendly, train technically. To exemplify this, Marriott hires people primarily based on personality and attitude and then trains them to perform their jobs. On average, Marriott employees spend about 30 days in training before they ever begin in their position.

This is mostly so that a new employee becomes immersed in the culture of the company. During training, the employee will learn all aspects of his or her job along with the corporate culture. When the staffer is completely trained, there is opportunity for a high level of confidence, which reduces turnover. Fewer employees quitting means less money spent on training replacements.

Marriott also cross-trains employees. This means one employee may train to perform several jobs. So, you may find that the front desk agent is also trained to set up banquet tables, clean a guest room, or even perform kitchen tasks. What makes this a winning idea is that each employee has an opportunity to learn different aspects of the hotel. The company benefits too. Now they have employees who can pitch in when needed. This seems like a win-win for everyone.

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Another unique thing about Marriott Corporation is their willingness to help employees during bad times. The culture is such that when tragedy strikes a Marriott employee, there is a support system for employees and management that offers assistance with financial resources. This was truly demonstrated when Hurricane Katrina hit New Orleans. Marriott Corporation set up a fund that provided money to associates who were displaced because of the storm. Management keeps employees in the loop with updates on those employees and their families. There are no doubts that Marriott Corporation has a winning system for employee satisfaction that stems from a strong organizational culture.

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In this lesson, we learned that organizational behavior involves how people interact and work in their environments, and it is measured in terms of work attitudes like commitment, satisfaction with one's work, and job performance. Employees who feel important will be more motivated and tend to be more likely to reach their goals. We learned that Marriott Corporation is a great example of a motivating company, as they take good care of their employees. It begins with their core values, like taking care of people first, pursuing excellence, embracing change, and acting with integrity.

Marriott employees are immersed into the culture through training and management strategies that keep turnover very low. Management cares about employees as their family, and in turn, employees work harder to do a better job. Whether it is a pre-shift dance, assistance for a struggling team member, or an intensive training program, it is no wonder people love working for the company.

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Business Case Study: Motivation & Organizational Behavior at Marriott - Lesson | Study.com (2024)

FAQs

What is motivation in Organisational Behaviour with examples? ›

All of us have had a job where its seemingly impossible to get motivated. Maybe you're not getting paid enough, not seeing success, or not getting recognition from your boss. Motivation is essentially the underlying drive of individuals to accomplish tasks and goals.

How does employee motivation impact organizational behavior provide an example? ›

With motivated employees, organizations can increase the quality and quantity of the work they produce. Therefore, the profit margin can be increased accordingly. An increase in profit allows organization leaders to give better salaries, incentives, rewards, and benefits to make employees' lives easier.

What are the different motivational approaches in organizational behavior? ›

There are three major approaches to employee motivation that are need-based: Maslow's hierarchy of needs, McClelland's need theory, and Herzberg's two-factor theory. These theories are focused on the psychological needs that motivate employees and the behaviors that they choose.

Why is motivation so important in the study of business and management? ›

Motivation is an important tool that is often under-utilized by managers in today's workplace. Managers use motivation in the workplace to inspire people to work, both individually and in groups, to produce the best results for business in the most efficient and effective manner.

What are the examples of motivation in a lesson plan? ›

Here are some examples of motivation activities.
  • Create a K-W-L- chart.
  • Sing a song related to the lesson topic.
  • Share a poem or finger play related to the lesson topic.
  • Bring in an interesting item for the students to examine which is related to the lesson topic.

What is an example of motivation in business studies? ›

Businesses can use a range of methods to motivate their employees. Financial motivation. involves motivating employees with money and things associated with money. The main methods of financial motivation used in business are remuneration, bonuses, commission, promotion and fringe benefits.

How can employee motivation help achieve the goals of an organization? ›

A well-motivated workforce is loyal and has higher levels of morale, being more committed to the organisation and its goals. Ensuring your staff are motivated can also reduce employee turnover and therefore the company costs of hiring new people. Facilitates direction: Direction is an important aspect of any business.

What is an example of motivation in behavior? ›

The arousal theory of motivation suggests that people are motivated to engage in behaviors that help them maintain their optimal level of arousal.4 A person with low arousal needs might pursue relaxing activities such as reading a book, while those with high arousal needs might be motivated to engage in exciting, ...

What are the two theories of motivation in organizational behavior? ›

The two-factor theory differentiates between factors that make people dissatisfied on the job (hygiene factors) and factors that truly motivate employees (motivators). Finally, acquired-needs theory argues that individuals possess stable and dominant motives to achieve, acquire power, or affiliate with others.

Which conditions will make employees less motivated? ›

These reasons fall into four categories — a quartet we call the motivation traps. Namely, they are 1) values mismatch, 2) lack of self-efficacy, 3) disruptive emotions, and 4) attribution errors. Each of these four traps has distinct causes and comes with specific strategies to release an employee from its clutches.

What are the two major approaches to work motivation? ›

There are two main types of motivation – extrinsic and intrinsic. Extrinsic motivation is when you use external factors to encourage your team to do what you want. Pay raises, time off, bonus checks, and the threat of job loss are all extrinsic motivators – some positive, some less so. Intrinsic motivation is internal.

What is motivation in organizational behavior? ›

Motivation in organizational behavior not only creates willingness but also encourages employees to fully utilize their abilities. In a nutshell, motivation in an organization refers to the positive state of mind that drives you to achieve your objectives.

What impact does employee motivation have on organizational behavior? ›

Motivated employees tend to show up to work on time and accomplish their tasks when they're supposed to. Additionally, motivated employees usually stick with the organization longer, improving overall employee retention.

What is an example of motivation in management? ›

For example, managers may offer financial incentives to recognize employee achievements and motivate high performance standards from others. Another example is when management provides positive feedback in appreciation of an employee's efforts.

What is motivation and examples? ›

An example of motivation is watching an Olympic athlete and working hard in sports to become like that athlete. Other examples include working hard at achieving a degree to get a high paying job and taking a drink of water to quench a thirst.

What is my motivation example? ›

For example: I'm motivated by the opportunity to learn new things and take on new challenges. In my current position, I've been able to take on more responsibility and learn new skills. It's been incredibly fulfilling, and I'm constantly growing and evolving in my role.

What is a real life example of motivation? ›

Some examples of intrinsic motivation are: participating in a sport because it's fun and you enjoy it rather than doing it to win an award. learning a new language because you like experiencing new things, not because your job requires it.

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